It is the customer’s responsibility to back up data before any repair, as we cannot guarantee against loss of data during repair. Any accessories (such as SIM cards, memory cards, chargers) are also left at the customer’s own risk. All items that are left with us are solely at the customers’ risk. We will not be held responsible for theft, loss or damage whatsoever.

While every care will be taken to repair the item(s), there is always a risk of device failure. We will not accept any responsibility for failed repairs or consequential mechanical, electronic or software failure. The customer is urged to assess risks prior to instructing Global Links to proceed with the repair. We will obtain permission before ordering any part(s) required on the customer’s behalf.

All items must be collected within ninety-days of their completion date; the customer will be contacted on this day. It is the customer’s responsibility to ensure that the items are collected within this ninety-day period. If the item(s) are not picked up within this ninety-day period then Global Links will sell, recycle or dispose of these item(s) to recover costs.

Estimated repair completion times are only estimations and do not guarantee a repair will be completed within the given period, although every effort will be made to adhere to estimations. Please allow extra time for repairs during weekends, public and bank holidays.

Our repairs carry a thirty-day warranty. In the unlikely event that your item(s) become faulty within this period, please return the item along with the proof of repair and we will assess any fault(s). If the fault(s) are found to be caused by or related to the initial repair(s), then further repair(s) will be carried out free of charge.

We will attempt repair(s) on your item(s) up to two times after the initial repair(s), if the item(s) is still faulty then a full or partial refund will be issued, dependent on circumstances.

If the item(s) have further fault(s) not related to the initial repair(s) or part(s) not replaced in the initial repair(s), then we will contact the customer to inform of any additional costs.

Please note our warranty is immediately void if the device has liquid damage, physical impact damage or has been tampered with by a third party. We put dated security stickers overs screw(s) so we can tell if someone else has been inside. The device needs to be returned to us intact and in the condition that we gave it back to you.